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Service supervisor
Hines Hyattsville, MD
$74k-97k (estimate)
Full Time | Durable Manufacturing 6 Days Ago
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Hines is Hiring a Service supervisor Near Hyattsville, MD

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.

Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024.

Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Service Supervisor - Lease-Up with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision.

You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality.

Responsibilities include, but are not limited to :

Manage the completion of all work orders generated from resident requests

Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met

Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives

Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks

Implement and oversee inventory control

Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance

Prepare and manage the maintenance and capital expense budget for the property

Participate in regional and firm-wide initiatives and assignments

Participate in staff’s evaluation process as needed and determined by Supervisor

Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment

Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards and regulations

Effectively manage personnel overtime usage, audit accuracy and provide approval of personnel time sheets

Provide staff with correct equipment, tools, and training as appropriate to the property

Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling

Adjust and operate the fire alarm and life safety systems

Monitor and manage building energy use and maintain energy management programs

Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues

Ability to troubleshoot standard operations and repair problems with limited supervision

Successful completion of all required training programs within required timeframes

Able to analyze mathematical data related to financial and operational decisions

When applicable, *obtain required city and / or government licenses or permits, . :

The EPA CFC Universal Certification Technician certificate

Pool & Spa Operator

If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.

Qualifications

Minimum Requirements include :

High school diploma or equivalent form an accredited institution

Two or more years of property maintenance management or related experience

Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

Appropriate EPA Certifications for refrigerant recycling

Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations

Proven ability to train and direct others

Driver’s license to operate machinery in property

Ability to work an on-call schedule

Excellent written, verbal and customer service skills

Use olfactory, auditory, and visual senses

Work standing all day

Lift 25 lbs. or more

Climb up and down stairs and ladders

Access remote work areas and confined spaces (., crawl spaces, roofs)

Use full range of manual dexterity (., sitting, squatting, bending, kneeling, walking, and lifting)

Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays

Work overtime as business needs deem appropriate

Ability to work an on-call schedule

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries.

We manage a $93.2B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies.

Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets.

Last updated : 2024-04-25

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$74k-97k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

07/25/2024

WEBSITE

thehinesgroup.com

HEADQUARTERS

PHILPOT, KY

SIZE

1,000 - 3,000

FOUNDED

1966

CEO

RONALD J BAMBERGER

REVENUE

$50M - $200M

INDUSTRY

Durable Manufacturing

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About Hines

The Hines Group delivers custom and precision metal stampings and production machining, including deep draw metal stampings, progressive die stampings, four-slide stampings, and assembly. We are ISO/TS-16949-2009 compliant.

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The following is the career advancement route for Service supervisor positions, which can be used as a reference in future career path planning. As a Service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service supervisor. You can explore the career advancement for a Service supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.

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Document task completion through daily service reports.

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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Supervisor jobs

At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.

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Deliver fast, effective resolutions.

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Step 3: View the best colleges and universities for Service Supervisor.

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